March 2010
14 posts
#140CS Customer Support in 140 characters
Comcast - Frank Eliason - comcastcares
Lois Townsend Global manager of social media strategy
Toby - @tobyrichards
Jeremiah Owyang - partner Altimeter group
Caroline McCarthy - Cnet news -
Question: With recent case of complaining fat Southwest would-be passenger; is Twitter the best space for feedback.
Frank: Customer’s control this space. Question is how companies will act...
Keynote Evan Williams and Umar Haque - SXSW
@anywhere launch by Evan Williams and disastrous interview by Umar Haque.
@anywhere is the new twitter “app platform” – basically an API that allows someone to call to and display specific twitter data from their site, and take specific actions like follow that person.
Solves the problem of discovery within context.
Slashes my discovery cost as a user.
As a site, it gives you a connection back...
Making content relevant to me: SXSW
Panelists:
Liz Gannes
Douglas Merrill
David Maher
Christopher Dixon
Geoffrey Roberts
#contentme is the hashtag for this session on twitter.
Personalization has been around for 15 years, why are websites so impersonal? Answer: it’s hard
Article here describes the end of anonymity on the net. How companies can pinpoint individuals based on data exhaust. ...
Sedutive Interactions: SXSW
Themes: Reputation, Rewards, Awareness
Slides: http://www.slideshare.net/stephenpa/the-art-science-of-seductive-interactions http://www.getmentalnotes.com
General theme - use predictable human motivations to drive better and more seductive UX.
A few notes:
Usability is about removing friction
Psychology is about increasing the motivation to complete a task in the first place
make the user...
Search Pattners - Morville
Incremental construction
progressive disclosure
immediate response
predictability
direct manipulation
context of use
Personalization
mobile nudges people to browse, since people don’t know what to search for, and small real estate.
search patterns library in flickr
Perfectly Irrational, who put the monkey in the...
Dan Ariely Duke University befuddled monkeys. http://bit.ly/c7DuWc we are speed venning this morning.
less attractive but similar option makes like option more attractive.
The value of the first decisions
how should people decide about buying a cup of coffee
you should have a reservation price - too much
what is the self herding version of these decisions?
compare wine to wine and beer to...
Friends Fans and Followers, Creating your own...
Caught last little bit of this session.
Interview with Michel Gondry
Website that is/appears to be blog, rather than promotional site.
making your own person: merchandise your effort so people can support you; USB drive, tshirts, half of dvd sales now are from amazon
put itunes execs in the movie itself
Free e-book on:
scottkirsner.com/ffff/sxsw.html
Trollz to stars: SXSW
Panelists:
dashiell bennett dashiellbennett.com @dashbot anthony derosa @antderosa/soupsoup.tumblr.com kate milner @katelmilner/katemilner.com Jaime morelli @jaimemorelli kelly reeves @kellyreeves/kellyreeves.net
http://lunch.com/t/10xy From Trolls to Stars: The Commenter Ecosystem Review by AlanaJoy
There are a number of segments of commenters;
regular commenters
affinity, but...
The right way to wireframe: SXSW
The right way to wireframe
russ unger
Todd zaki warfel
Video link: http://www.youtube.com/watch?v=eFHWx9Poums
The wireframe vs. prototype debate.
Choose a side.
Some do sketch to a prototype. But is prototype a wireframe
Interactive wireframing
Best tools:
Omnigraphy
Visio
Fireworks (doesn’t work)
Balsamiq mockups (friendofruss – promo code)
Axure
Powerpoint
Html/css
Best tool...
Privacy and Publicity keynote: SXSW
Does my shit talking really help your brand? SXSW
Twitter hash tag on session: #sthb
Panelists:
Sam Ford - pepper.com
Ivan Askvich - Biz spaceship
Michael Monello - Campfire
Amber case - Oakhazelnut.com @caseorganic
Emily Yellin - author
Book by Yellin on panel: Your call (is not) important to us
Flawed product with greta service results in more passion than good product with bad service.
Brand message important in the moderator or...
simple steps to great web design: SXSW
A Touchy history of the Future
(go humans!)
Zombie apocalypse
Where the zombies at
Jetpacks in the future
They’re cool
Nanotech contact lens, designed to detect glucose in human body.
Preventing technology
Outrunning zombies
RFID is bringing sexy back.
Emerging from logging to reacting to the things it finds
Cool ppt outline - Grey on white with highlight in black with line
The UX of Mobile
monday sessions: SXSW
9:30
seductive interactions - ballroom A
10:30
biz accelerator - hilton g
11am
making content relevant to me - 18abc
12:30
revealing design treasures from the amazone - Jared Spool: #designtreasuresamazon ballroom A
Games for Good - 6ab
creative youth: organic, collaborative and throw-away media #creativeyouth 19b
the life graph - you are your location - salon k hilton